Frequently Asked Questions (FAQs)
1. What types of jewelry does VeloraGems offer?
VeloraGems specializes in luxury bridal and fashion jewelry, including 4-piece zirconia wedding sets, handmade woven bracelets, statement necklaces, elegant earrings, rings, and bracelets. Our collection is designed to offer timeless elegance and high-quality craftsmanship.
2. Are your jewelry pieces made with real diamonds?
No, our jewelry features high-quality cubic zirconia (CZ) stones, which closely resemble the brilliance and sparkle of real diamonds. Our pieces are crafted with premium materials to ensure durability, elegance, and affordability.
3. What materials are used in your jewelry?
We use a combination of high-grade cubic zirconia, premium copper, gold-plated alloys, and intricate handwoven designs to create elegant, long-lasting, and comfortable jewelry pieces.
4. Do your products tarnish or fade over time?
Our jewelry is made with high-quality, tarnish-resistant materials, but to maintain its shine, we recommend avoiding direct contact with water, perfumes, and harsh chemicals. Proper care will ensure longevity.
5. How do I choose the right size for rings and bracelets?
Each product listing includes a detailed size guide to help you choose the perfect fit. If you need assistance, feel free to contact our customer support team.
6. Do you offer international shipping?
Yes, we offer worldwide shipping to ensure that customers from all over the world can enjoy our beautiful jewelry. Shipping times and costs vary depending on your location.
7. How long does shipping take?
Shipping times depend on your location and selected shipping method. Standard shipping typically takes 7–14 business days, while express shipping options are available for faster delivery. You will receive a tracking number once your order has been dispatched.
8. What is your return and exchange policy?
We offer a hassle-free return and exchange policy within 7 days of receiving your order. The item must be in its original condition, unworn, and in its original packaging. Please contact our support team for assistance.
9. How can I track my order?
Once your order is shipped, you will receive a tracking number via email, allowing you to monitor your package’s progress in real time.
10. How can I contact customer support?
You can reach our customer support team via email, live chat, or our contact form on the website. We are happy to assist with any inquiries regarding orders, products, or general questions.
11. Do you offer gift packaging?
Yes, we offer luxury gift packaging options to make your purchase even more special. Whether it's a gift for a loved one or a treat for yourself, our elegant packaging adds an extra touch of sophistication.
12. Can I request a custom jewelry design?
Currently, we do not offer custom designs, but we are always expanding our collection with new and unique pieces. Stay updated by subscribing to our newsletter and following us on social media.
If you have any other questions, feel free to contact us—we are always here to help!